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Incomplete data fields on LogTen Mobile

DNorman's Avatar

DNorman

02 Sep, 2010 10:34 AM via web

I am unable to acquire a "Date" entry field for a new trip on my iPhone...why?

  1. Support Staff 2 Posted by Torea Rodriguez on 02 Sep, 2010 08:47 PM

    Torea Rodriguez's Avatar

    Greetings,
    Do you mean a Date on a new flight in LogTen Mobile? Trips functionality is only in the new LogTen Pro for iPhone software.

    This may be caused by your .logten file on the mac. We can fix it for you if you send it to us. Can you send us a copy? you may need to compress it first:

    1. Highlight the file or folder you want to send to us in the Finder
    2. Select Compress from the File menu of the Finder
    3. Attach to an email or support discussion the resulting .zip file

    Cheers,
    Torea

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  2. Torea Rodriguez closed this discussion on 02 Sep, 2010 08:47 PM.

  3. Dan Norman re-opened this discussion on 03 Sep, 2010 01:04 AM

  4. 3 Posted by Dan Norman on 03 Sep, 2010 01:04 AM

    Dan Norman's Avatar

    Hi Torea,

    I am a bit confused....my 2G iPhone presently has the application LogTen Mobile on it and it will not show a field for "Date" for a new flight, UNLIKE the same application on my iPad.

    What is the difference between "LogTen Mobile" and the link to "LogTen Pro"?

    Dan

  5. Support Staff 4 Posted by Torea Rodriguez on 03 Sep, 2010 02:01 AM

    Torea Rodriguez's Avatar

    Dan,
    we stopped developing for Mobile this summer and have now moved to LogTen Pro for iPhone as the new iPhone software. This does not mean that you have to upgrade, as we will always support Mobile!

    The missing fields issue can be caused by data in your .logten file on the Mac (or .ltps file if you are still using LTP 4). If you recently synced to your iPhone, but not the iPad, then this may be causing the issue. We normally do not see fields suddenly disappearing unless there is a problem with the data file directly. This may be caused by custom fields (whether you use them or not) becoming duplicated in your data file.

    We have tools here that can fix the data file and restore the functionality.

    Does that help explain?
    Cheers, Torea

  6. Torea Rodriguez closed this discussion on 03 Sep, 2010 02:01 AM.

  7. Dan Norman re-opened this discussion on 13 Sep, 2010 12:54 PM

  8. 5 Posted by Dan Norman on 13 Sep, 2010 12:54 PM

    Dan Norman's Avatar

    Hi Torea,

    I have managed to synch my iPhone, iPad with my LogTen Pro on my iMac and all was well....now my iPhone is saying I need to purchase LogTen Pro to continue adding flights having reached the 40 hour threshold BUT I already have LogTen Pro downloaded on my iMac so why do I need to repurchase it again for my iPhone?

    Thanks,
    Dan

  9. Support Staff 6 Posted by Raphael DeFranco on 13 Sep, 2010 11:23 PM

    Raphael DeFranco's Avatar

    Hi Dan,

    Yes, they are two separate programs, the iPhone one goes through the iTunes app store.

    Cheers,

    Raphael

  10. Raphael DeFranco closed this discussion on 13 Sep, 2010 11:23 PM.

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