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upgrade problems from 4.0 to 6.0

alex soto's Avatar

alex soto

26 Jan, 2012 09:39 PM via web

I just upgraded but the 6.0 won't recognized my data in log ten pro 4.0. I have tried to select the file were my privious log ten app was and I did find it but It will not let me open the file which has my logbook on it. Please help ... is there anyway to keep the info flowing or do I have to start again from scratch on 6.0.

  1. Support Staff 2 Posted by Tom Jendrzejek on 27 Jan, 2012 01:43 AM

    Tom Jendrzejek's Avatar

    Greetings,

    You will absolutely be able to keep all your data, but we need to run the file through an additional step to make it compatible. Your v4 logbook is stored as a .ltps file extension, usually in your Documents folder. Please locate it, and then right-click and Compress it, which creates a zip file. Just attach the resulting zip file here, and we'll get it back to you in the latest format right away.

    Cheers,
    Tom

  2. Tom Jendrzejek closed this discussion on 27 Jan, 2012 01:43 AM.

  3. Alejandro Soto re-opened this discussion on 27 Jan, 2012 02:07 AM

  4. 3 Posted by Alejandro Soto on 27 Jan, 2012 02:07 AM

    Alejandro Soto's Avatar

    Thanks for the quick response. I could not locate the ITPS file extension. Perhaps its cause I have lion ? I did although find my logbook file and I compressed it. I really hope this can fix the issue. Please let me know what else I can do to help.

    Alex

  5. 4 Posted by Alejandro Soto on 27 Jan, 2012 10:28 AM

    Alejandro Soto's Avatar

    Thanks for the quick response. I could not locate the ITPS file extension. Perhaps its cause I have lion ? I did although find my logbook file and I compressed it. I really hope this can fix the issue. Please let me know what else I can do to help.

    Alex

  6. Support Staff 5 Posted by Tom Jendrzejek on 27 Jan, 2012 07:57 PM

    Tom Jendrzejek's Avatar

    Hi Alex,

    Thats the one, and it looks great! Lion must have hidden the file extensions by default.
    I attached your logbook file, ready to migrate into the new version. Download the file, and unzip it. LogTen Pro 6 uses a different file format, so this file is no longer in use after you load it into v6, but I would suggest keeping it as a backup.
    To open your logbook in the new version, open up LogTen Pro 6, and it will prompt you to choose an existing logbook file, or to start a new one. Choose the attached file and it should migrate your data and open your logbook.
    If that doesn't happen, please close LogTen Pro 6, then open up Finder, press command+shift+g, and put in:

    ~/Library/Containers/

    Then delete the com.coradine.LogTenPro6 folder.
    Re-open LogTen Pro 6 and it should properly prompt you to choose a new or existing logbook file. Choose the attached file and it should migrate your data and open your logbook.

    Let me know if you have any trouble.
    Cheers,
    Tom

  7. Tom Jendrzejek closed this discussion on 27 Jan, 2012 07:57 PM.

  8. Alejandro Soto re-opened this discussion on 28 Jan, 2012 12:38 AM

  9. 6 Posted by Alejandro Soto on 28 Jan, 2012 12:38 AM

    Alejandro Soto's Avatar

    Thank you Tom …..

    IT WORKED LIKE A CHARM !

    very happy with your customer support,

    Alex

  10. Jeremy Scarpelli closed this discussion on 28 Jan, 2012 06:34 AM.

  11. Alejandro Soto re-opened this discussion on 29 Jan, 2012 03:03 AM

  12. 7 Posted by Alejandro Soto on 29 Jan, 2012 03:03 AM

    Alejandro Soto's Avatar

    Thanks for the quick response. I could not locate the ITPS file extension. Perhaps its cause I have lion ? I did although find my logbook file and I compressed it. I really hope this can fix the issue. Please let me know what else I can do to help.

    Alex

  13. Tom Jendrzejek closed this discussion on 30 Jan, 2012 07:26 PM.

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