Extracting Data directly from your device or an iTunes Backup on a PC

If you ever need to obtain a copy of your logbook but are unable to open or export the data from LogTen Pro normally, you can retrieve data directly from your device using the free functionality in the iExplorer app.

About iExplorer

iExplorer is an app developed by Macroplant which allows you to browse and access files directly on your iOS device, without modifying the device in any way. From a familiar file system interface, you can retrieve files from the apps installed on your device or from backups of your device created in iTunes.

Finding LogTen Pro X Data on Your Device

  1. Download and install iExplorer: http://www.macroplant.com/iexplorer/.
  2. Attach your device to your computer via usb cable and open iExplorer. Be sure to click the button that says "Continue with Demo". iExplDemo.jpg
  3. In the left sidebar, select the appropriate device, and then "Apps."
  4. Locate the LogTen Pro X application, and double click on the folder to expand the application folder.
  5. Double-click on the "Documents" directory, select the LogTenProData folder, then click on the gear symbol in the upper right-hand corner (next to the "Register iExplorer button) opt to Export to Folder, and save it to your Desktop for easy locating.
  6. Once on your desktop, right-click (or control+click) on the file, and then select Compress. This will create a "LogTenProData.zip" file that you can attach to an email to our support team.

Finding LogTen Pro Data in an iTunes Backup

  1. Download and install iExplorer.
  2. Attach your device to your computer via usb cable and open iExplorer. Be sure to click the button that says "Continue with Demo".
  3. In the left sidebar, select the target backup under "Browse iTunes Backups," and then choose "Backup Explorer." If a new backup needs to be created, it may take up to an hour to completely back up your device. Please be aware that making a new backup may overwrite older backups that you might have.
  4. In the list of backup items, find the LogTen Pro folder by looking for an item like AppDomain-com.coradine.iPhone.LogTenPro6 or AppDomain-com.coradine.iOS.LogTenProX
    iExplAppDomain.jpg
  5. Expand the LogTen Pro app folder, and double-click on the "Documents" directory to show the LogTenProData folder. iExplDocuments.jpg
  6. Select the LogTenProData folder, then click on the gear symbol in the upper right-hand corner (next to the "Register iExplorer button) opt to Export to Folder, and save it to your Desktop for easy locating. iExplPCExport.jpg iExplPCSaveDesktop.jpg
  7. Once on your desktop, right-click (or control+click) on the file, and then select Compress. This will create a "LogTenProData.zip" file that you can attach to an email to our support team.