Extracting Data from an iTunes Backup on a PC
There are some rare occurrences where one might need to extract data from the iTunes Backup on their PC. Note: if you have a Mac, and need to do this, please see this article for Mac instructions.
There is a free tool that will allow you to access the iOS device's logbook file from the iTunes backup. The tool is called the iPhone Backup Extractor and can be downloaded here.
If you do not yet have a backup of your device, or the data you require is on your device and not in an existing backup, you can make a new backup. IMPORTANT: Only make a new backup if the data you need is currently on your device. Making a new backup may overwrite an old backup, which overwrites any data you need from that old backup.
- Connect your iOS device to your computer with the USB cable
- Launch iTunes, then right click (or option-click) on the iOS
device and perform a backup.
- NOTE: the iTunes backups need to be unencrypted for this to work on our end.
- Now Launch the iPhone Backup Extractor. At first it will be reading all the backups from iTunes and look like this
- Select the appropriate backup for the appropriate device from the drop down list and press Next.
- Click on the [+] next to Application to expand, and then scroll
until you find a folder for the application. Depending on which app
you have, the specific application id will be slightly different,
but they all follow the same basic pattern:
- LogTen Mobile for iPhone v2.x.x: com.coradine.iphone.basic
- LogTen Pro for iPhone v3.x.x: com.coradine.iPhone.LogTenPro
- LogTen Pro for iPad v1.x.x: com.coradine.iPad.LogTenPro
- LogTen Pro 6 for iPhone: com.coradine.iPhone.LogTenPro6
- LogTen Pro 6 for iPad: com.coradine.iPad.LogTenPro6
- LogTen Pro 6 Universal: com.coradine.iOS.LogTenPro6
- LogTen Pro X: com.coradine.iOS.LogTenProX
- Select a location to extract the data and save the data. When its complete, it will let you know via a popup window.
NOTE: If you are using the software unregistered, it will only save 2 files at a time, and then also give you a delay before you can save more files. All your data is stored in the file ending .sql. But if you have Images, you will want to save each of the image files inside the Images folder.
- Afterwards, select the files that you extracted, compress it, and send it to our support team.