How to Sync

To sync, ALL devices must be running the same major version of LogTen Pro

Note that the iPad can function as either the client or the master in a sync operation, so it can be interchanged as either the iPhone OR the Mac in all cases below.

• Make sure that both iPhone and Mac are connected to the same wireless network (see note about wireless networks below).
• Open LogTenPro on both iPhone and Mac.
• In the "Logbook" tab on the Mac, select the name of your iPhone under "Devices".
• Click "Pair", and type in the 4 number code that appears on your phone (this will only happen once).
• Click "Sync Now".

General Tips for all iPhone Applications

During a sync, the last action on each entry is kept on all devices, even if that action is to delete a flight. So, if a flight is edited on the computer, and 5 minutes later the matching entry on the phone is deleted, the sync will see that the delete was the last action taken and remove it from the computer as well.

Syncing should complete within a matter of seconds, if it goes longer then 3 or 4 minutes it's almost certainly not going to complete. (NOTE: If you have a lot of images, then it could take longer.)

Firewall

If the sync starts but then seems to run forever, it's most likely being blocked by some sort of security like a firewall or third party app such as Net Barrier, or even some hotel networks. Go into the Security pane of System Preferences and click the "Firewall" tab and ensure that it is set to "Allow all incoming connections" or that you have added LogTen Pro to the allowed list.

Apple Wireless Base Station Settings

We recently became aware of a setting in Apple Wireless Base Stations called Wide Channel that can cause slowness in wireless syncing. If you hare having issues with a sync that appears to start, but not complete. Try configuring your wireless network to not use "Wide Channel".

How to Create a Computer-To-Computer Network

Also, if you're trying to sync on a hotel or airport wireless network it's possible they are blocking the ports that LogTen needs to sync. If this is the case, you can create a private network between your Mac and iPhone and see if this resolves the issue. To do this choose "Create Network" from the Airport menu on your Mac (located in the menubar at the top right of your screen near the clock), then connect your iPhone to this network and try the sync again. To be on the safe side, it's best to quit both LogTen Pro Mac and iPhone before switching to your new network, then launch them again to ensure they're communicating on this new network.

If you continue to have any difficulty send us an email to support at coradine dot com and we'll be happy to assist you right away!