Extracting Data directly from your device or an iTunes Backup on a Mac

If you ever need to obtain a copy of your logbook but are unable to open or export the data from LogTen Pro normally, you can retrieve data directly from your device using the free functionality in the iExplorer app.

About iExplorer

iExplorer is an app developed by Macroplant which allows you to browse and access files directly on your iOS device, without modifying the device in any way. From a familiar file system interface, you can retrieve files from the apps installed on your device, from backups of your device created in iTunes, or even from iCloud.

Finding LogTen Pro Data on Your Device

  1. Download and install iExplorer: http://www.macroplant.com/iexplorer/.
  2. Attach your device to your computer via usb cable and open iExplorer. Be sure to click the button that says "Continue with Demo". iExplDemo.jpg
  3. In the left sidebar, select the appropriate device, and then "Apps."
  4. Locate the LogTen Pro application, and click the arrow to expand the application folder.
  5. Click and drag the "Documents" directory inside the LogTen Pro app to your desktop. iExplorerMoveDocumentsDesktop.jpg
  6. Once on your desktop, right-click (or control+click) on the file, and then select Compress. This will create a "Documents.zip" file that you can attach to an email to our support team.

Note: If you have multiple versions of LogTen Pro installed on your device, please be sure to select the Documents folder from the version you're using.

Finding LogTen Pro Data in an iTunes Backup

  1. Download and install iExplorer.
  2. Attach your device to your computer via usb cable and open iExplorer. Be sure to click the button that says "Continue with Demo".
  3. In the left sidebar, select the target backup under "Browse iTunes Backups," and then choose "Backup Explorer." If a new backup needs to be created, it may take up to an hour to completely back up your device. Please be aware that making a new backup may overwrite older backups that you might have. iExplorer_3.7.4_iTunesBackup.jpg
  4. In the list of backup items, find the LogTen Pro folder by looking for an item like App - com.coradine.iPhone.LogTenPro6 or App - com.coradine.iOS.LogTenProX
  5. Expand the LogTen Pro app folder, and locate the "Documents" directory.
  6. Click and drag the "Documents" to your desktop.
  7. Once on your desktop, right-click (or control+click) on the file, and then select Compress. This will create a "Documents.zip" file that you can attach to an email to our support team.

Finding LogTen Pro iCloud Logbooks from iCloud

  1. Download and install iExplorer.
  2. Attach your device to your computer via usb cable and open iExplorer. Be sure to click the button that says "Continue with Demo".
  3. In the left sidebar, select the appropriate device, and then "iCloud." iExplorer_iCloudExport.jpg
  4. For LogTen Pro 6, drag the "LogTen Pro" folder to your desktop. For LogTen Pro X, if there are two LogTen Pro X folders get both folders, otherwise get just the one. Drag (each) "LogTen Pro X" folder to the desktop.
  5. Once on your desktop, right-click (or control+click) on the file, and then select Compress. This will create a "Documents.zip" file that you can attach to an email to our support team.